Support Advantage is an optional add-on to your Annual Support & Maintenance that provides an additional block of managed services time.
Are your internal resources stretched thin? Have you had turnover in your support staff? If any of these common challenges resonate with you, then Support Advantage may be just what you need.
It’s hard to imagine improving on FacilityForce’s already stellar Software Support & Maintenance program, but that’s exactly what Support Advantage does. Think of it like the “icing on the cake”. Support Advantage is an optional add-on to your Annual Support & Maintenance that provides a block of managed services time to be used ‘as you wish’ for a variety of services that would otherwise be billable.
Support Advantage provides time that can be used for training services including online classes, system administration assistance, help with data cleanup / loading, business process consulting, upgrade assistance (for on-premises customers), access to discounted rates for custom development. Simply choose your Support Advantage level (number of hours annually) from the options below and enjoy the savings of standard hourly rates …plus you have a entire year to use your block of time.
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