Facilities Workflow Software

Systematic workflows route facilities service requests and tasks to the right people to keep work moving forward.

Facilities Workflow Software

What is Facilities Workflow Software?

Facilities Workflow Software routes service requests and tasks to the right people for approval, further decision making and for task completion. Facilities Service Workflows evaluate the facts of the request or task and route it accordingly, based on rules and decision points. Many organizations have complex business processes to support good decisions, financial controls or manage risk. Because these processes are understood and repeatable, a workflow solution can be programmed to recognize the key elements of the request and initiate a predictable workflow. 

Key Benefits


Support Complex
Business Processes


Ensure Consistent

Properly Vet Requests

Properly Vet


Keep Stakeholders


Customer Service

Customizable Rules


Our Unique Approach


Custom Workflows

The workflow engine in Engage Requests is incredibly sophisticated and allows you to:

  1. Create custom workflows with an easy-to-use, drag-and-drop workflow designer
  2. Ensure requests have funding approval (if applicable) before any work proceeds
  3. Conditionally generate multi-trade work orders when necessary
  4. Dynamically route by property, location, account, and many other data elements


Improve Communication

Engage Requests is a user-friendly, integrated facility service request solution that improves communication across your organization and speeds up request to resolution.

Engage connects the requester, facilities department, and technicians in the field for each service request. The system creates clarity and enables near real-time communication, so everyone remains in the loop as work is planned, scheduled, and executed.


End-to-End Solution

FacilityForce provides a comprehensive, end-to-end solution for facilities management including the ability to:

  1. Capture complete details via a sophisticated online request engine (Engage),
  2. Enable map-centric asset management with the embedded power of Esri ArcGIS (Locate),
  3. Route requests according to your business processes for approval, schedule and allocate the necessary resources (Operate),
  4. Dispatch to field personnel who use mobile apps to locate the job, order parts, log time and complete the work (Perform),
  5. Track complete costs and performance metrics across your organization (Analyze),
  6. Leverage standardized tools to streamline processes and exchange data with other systems (Automate).


Related Learning

FacilityForce Achieves TX-RAMP Level 2 Certification

FacilityForce Achieves TX-RAMP Level 2 Certification

FacilityForce achieves TX-RAMP Level 2 Certification to further its commitment to security and...

Keep reading
FCA Software: The Big Picture

FCA Software: The Big Picture

Many Facility Managers feel like they have to take a reactive approach to dealing with their assets...

Keep reading
What is IWMS? The Only Guide You'll Need

What is IWMS? The Only Guide You'll Need

Almost every article you find surrounding Integrated Workplace Management Systems (IWMS) seems...

Keep reading

Let's Talk


The best way to confirm whether our software is a good fit for your organization (and vice versa) is for us to discuss your specific challenges and goals, so let's talk...