Our world-class support services and friendly techs are standing by to ensure your FacilityForce system runs smoothly.
Our call center is open 7:00 AM to 7:00 PM Central Time, Monday-Friday with the exception of major holidays. Talking through an issue, and even doing a screen-share, can sometimes be the easiest way to resolve an issue.
Generally speaking, we'll respond to you within an hour or two (during normal business hours). Like many people, we've been known to check our email after hours sometimes too, so you could possibly hear from us sooner.
Available to designated system administrators, the portal is open 24/7 and provides the ability to submit and track support tickets, access the knowledge base and product documentation, log enhancement requests and more.
Open to everyone at customer accounts, the resource center provides access to webinar recordings, training videos, product datasheets and links to a variety of other resources.
As a user within our software, you can access an extensive library of context-sensitive and keyword searchable online help, which contains reference guides and how-to instructions and can even host your custom documents.
The users group provides a means for users to converse with one another, ask questions and to share solutions to common challenges. The group is administered and moderated by users of the software.