Support Advantage

FacilityForce ServiceLab

ServiceLab is designed to extend your team’s capacity without requiring full-scale projects or full-time staffing. Focus on the important things, leave the hard stuff to us.

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Could you use additional hands-on help with everyday tasks related to your FacilityForce software?

Are your internal IT or admin resources stretched thin? Has staff turnover created gaps in your support team? If so, ServiceLab may be the cost-effective, flexible solution you need.

ServiceLab: Practical Help for Everyday Needs

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Introducing ServiceLab

ServiceLab is FacilityForce’s cost-effective, flexible tier of supplemental services designed to extend your organization’s capabilities without the commitment of full-scale projects or full-time staffing. This offering leverages junior-level professional services staff who have completed at least three months of intensive on-the-job training and are backed by our experienced Professional Services team. ServiceLab is ideal for agencies and organizations looking for reliable, affordable assistance with administrative and support tasks.

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Ideal Use Cases

ServiceLab is designed for agencies with limited internal IT or system administration capacity, clients seeking continuity during times of resource or organizational change, and departments that require light-touch, ongoing support without engaging in larger projects. This service is a perfect fit for government agencies or public sector organizations that want to maintain smooth operations without overstretching internal teams.

ServiceLab Provides

Basic Training on Specific Topics (How-To’s)

Respond to administrative-level user inquiries and provide general system admin support

System Administration Assistance

Update quick links and refresh visual elements to reflect organizational changes

Annual Training Classes (on API Training, BIRT Reporting, Workdesk Config, etc.)

Modify existing dashboards, including layout adjustments and widget updates

Data Cleanup, Data Loads

Assist with load sheet population and minor process documentation updates

Basic Business Process Consulting

Manage user accounts, including creation, deactivation, and role changes

Upgrade Assistance (for On-Prem customers)

Monitor system issues and flag them for escalation when needed

Comparing Our Service Tiers

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Let's Chat

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ServiceLab works for you.
If you are in need of some extra hands to help lighten your load, while saving your organization time and resources...
Let's chat. 👇

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