Facilities departments are used to fielding a wide variety of work requests: from too hot/cold issues, to broken elevators, to plumbing issues, renovation requests and so much more. It used to be that these requests came in the form of calls or physically completing a work request form. Large organizations even have a facilities call center to triage and manage these inbound requests. With technology advances, paper forms and phone calls have been replaced with online forms, and online forms have been replaced by customer service portals.
Facility Service Request Portals are an online application for customers to submit service requests to a facilities organization. The web application features an entry form to collect the who, what and where of the request and transmit to the facilities organization for review and approval by a customer service team. As the request advances through the workflow, the Facility Service Request Portal updates customers of the status of the request.
Engage Requests is a user-friendly, integrated facility service request solution that improves communication across your organization and speeds up request to resolution.
Engage connects the requester, facilities department, and technicians in the field for each service request. The system creates clarity and enables near real-time communication, so everyone remains in the loop as work is planned, scheduled, and executed.
Engage Requests allows you to create customized templates for different facility service requests that:
The workflow engine in Engage Requests is incredibly sophisticated and allows you to:
FacilityForce provides a comprehensive, end-to-end solution for everything facilities including the ability to:
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