FacilityForce Implementation Services

What are FacilityForce Implementation Services?

FacilityForce's professional services team is made up of experienced project managers and implementation specialists who will guide your organization from initial project kickoff, to go-live, on your new facility management solution. Our project managers have an extensive background in facility management and implementing integrated workplace management solutions (IWMS).

We will work with your team to dive deep into all necessary business processes and every day workplace challenges, to find the perfect solution to meet your organizations needs, through implementation of industry best practice. All levels of your organization are engaged so we can not only improve the day-to-day management activities, but also improve the end user experience by helping to remove redundant task's and bottlenecks.

End user adoption of your new facility management solution is one our most important goals, and we strive to make sure from beginning to end, the business processes being put in place will streamline and improve day-to-day facilities management activities.

Formulate
Project Plan

Identify & Engage
Key Resources

Ensure
Stakeholder Buy-In

Streamline
Business Processes

Incorporate
Best Practices

Multi-Vendor
Project Management

Optimize System
Configuration

Focused on Achieving Your Goals

Success-Focused Process

Our Implementation Services are a key element in our process approach to delivering professional services with customer success at the center of it all. Our various teams (including sales, service, technical services, custom development, customer care and account services) all work with your customer success manager who serves as a consistent contact and advocate for your success throughout the process.

Invested in Your Success

We believe that our success as a software company depends entirely on your success with our software solutions. As such, we have a vested interest in helping you achieve your strategic and business goals. Our professional services can help ensure long-term success for both of us, by ensuring a solution fit to your business needs, driving user acceptance and adoption, and keeping it all running smoothly with technical and support services.

FacilityForce's professional services team is made up of project managers experienced in all aspects of facilities management. Leveraging industry best practices, we work with your organization to streamline and improve all aspects of your business processes in harmony with the design intent of our software.

You're Part of the Family

We believe in treating customers like family, including values like commitment to our relationship, being here for you (stability), respect for your needs and goals, appreciation for our relationship, and a promise to resolve conflict fairly. Although we do this in our everyday course of business, one of the best ways to immerse yourself in the family feel is to join us at an annual Users Conference, where we get the chance to spend some quality time with customers face-to-face.

Collaborative Product Development

We don't just develop software in a back room and 'hope' that it meets your needs. Instead, we engage and work collaboratively with our customer base to enhance and develop new software solutions that solve real-world problems. We routinely create Customer Advisory Boards (CABs) and Special Interest Groups (SIGs) to design and validate software enhancements and new product development before we bring it to market, which ensures the need and value of our products to customers.

Testimonials

We have turned inefficient and outdated government processes spread across loose excel files, on multiple staff computers, into a reliable centralized location with data viewable by all of our executives at any time.

Thomas Miller - Chief Real Estate Officer

We now have one place to see a complete picture of all our properties' and assets' true cost burdens.

Tim Corbett - Chief Deputy Director

FacilityForce's AssetSync has enabled us to institute a very streamlined process. Our field techs love it and it's saved us a significant amount of time and money.

FacilityForce Implementation Services

What are FacilityForce Implementation Services?