The Department of General Services (DGS) is accustomed to working quietly behind the scenes. However, this endeavor was a perfect opportunity to demonstrate a “Government that Works” for all Pennsylvanians.

The Pennsylvania Department of General Services (DGS), Bureau of Facilities Management, and Bureau of Maintenance Management are jointly responsible for the general upkeep, maintenance, landscaping and groundskeeping, utility management, and special events scheduling in and around the buildings owned and/or operated by the Commonwealth of Pennsylvania. These bureaus maintain over 100 buildings within the Harrisburg, Pennsylvania area as well as regionally located in Scranton and Reading, Pennsylvania.

Executive Summary

Previously, the DGS utilized a combination of paper record-keeping and a difficult-to-use work tracking system that could neither provide essential information to proactively manage facilities, nor offer project planning, preventative maintenance, or asset tracking capabilities.

The Commonwealth of Pennsylvania: A Beacon of Government Innovation and Efficiency

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Due to decreased support, technological changes, and the difficulty of retrieving limited reports, utilizing the existing processes had become unacceptable. The DGS realized that the lack of accessible information regarding facilities management not only affected operating efficiency and cost...


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